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Frequently Asked Questions
What are the days and times I can pick up my pie?
Pies are available for pick up from our public distribution sites on Wednesday, November 27th, between 10am-4pm. If you requested a Tuesday pick up when you ordered your pie, you can pick it up at the Mama’s Kitchen location between 9am-5pm on Tuesday, Nov. 26th (3960 Home Avenue, San Diego 92105). Please check your receipt to find your designated pickup day and place.
What happens if one of my pies is damaged?
Every single donated pie must pass our quality control process at Pie Central before heading to our pie pick up sites. However, mistakes do occasionally occur. If your pie is damaged, we will replace it or refund your purchase price. We will also offer you a voucher for a free pie for next year’s pie sale. Just give us a call or email email@example.com.
What happens if I buy a pie and forget to pick it up within the specified time?
Due to space and refrigeration limitations, we require that all pies be picked up on the designated day. If pies are not picked up, they are donated to a local charity.
Where can I purchase my pie?
You can purchase your pies:
- Online at www.mamaspies.org
- By calling 619-233-6262
- By using a paper order form from one of our volunteer pie sellers.
Rather than buy a pie, I want to make a gift to Mama's Kitchen. Can I do this online?
Yes, just click the ‘Make a Donation’ link at the top of the homepage at www.mamaspies.org. We appreciate your support!
What is the minimum number of pies I can set as my sales goal?
You can sell any number of pies you feel comfortable with! Remember, for every pie you sell, Mama’s Kitchen can prepare and deliver over eight lifesaving meals to one of our clients, so the more you sell, the more you are helping those in need. Go to your personal Pie Seller page (‘My Pie Sales’) to update your Pie Sales Goal and have fun with it!
If I can't make it to a pick-up location, what should I do?
A friend can pick up your pie for you with your order number. Unfortunately, we are unable to deliver the pie to you. If you neglect to pick up your pie, it will be donated to a charity. If you know ahead of time that you will be unable to pick up your pie, buy a Holiday Feast for a Mama’s Kitchen client instead!
I am going out of town for Thanksgiving. Can I have my pies sent out of town?
Unfortunately we are not able to send pies out of San Diego. You can pick up your pies early at Mama’s Kitchen, 3960 Home Avenue, on Tuesday, Nov. 26th from 10am-4pm if you select this option when checking out. (Otherwise, you can pick up your pies on the day before Thanksgiving, Wednesday Nov. 27th, from your designated pick up location.) Or you can donate a Holiday Feast that provides eight meals to our clients. Now that’s a sweet deal.
Are pie purchases tax-deductible?
Yes! $15 of each pie purchased is tax-deductible, and $25 (100%) of each Holiday Feast is tax-deductible.
When is the last day I can order pies?
You can order your pies online until Sunday, November 24th at midnight. If you wish to order using a paper order form, please order by Wednesday, November 20th.
Will you deliver my pies to me?
We have 21 public pickup sites around San Diego County. If you are a pie seller and wish to designate your own site as a pickup site for your pie buyers, you may do so. If you sell 40 or more pies, we will deliver them to your Pick-Up Site.
Can I designate my own place of business as a pie pick up site?
Yes! Just fill out the Private Pickup Site form (located in the Marketing Materials tab on your Pie Sales page) or call Silvia at 619-233-6262. If you sell 40 pies or more, we will even deliver those pies to your private pick up site! Be sure to give your buyers your assigned Pick-Up Site number so they can indicate your Pick-Up Site as their designated pick up location when they order.
What flavors do the pies come in, and can I request which baker makes my pie?
We have Traditional Apple, Pumpkin, Pecan and Dutch Apple pies. Unfortunately, it is not possible to request a pie from a particular baker, but we assure you that all the pies are quality-checked and baked with love.
How much does it cost to purchase a pie?
Traditional apple, pumpkin, pecan or Dutch Apple pies cost $25. Our Holiday Feast donations are also $25. $15 of each pie purchased is tax-deductible, and $25 (100%) of each Holiday Feast donation is tax-deductible.
Who bakes the pies?
Over two dozen local bakers, restaurants, and caterers support our pie sale. A full listing of pie bakers can be seen on the “Bakers” page of our website.
What do I have to do to be a Pie Seller?
It’s easy. Just sign up as a Pie Seller online, either as an individual or under a Team name. Through our website, you can get the word out to friends, co-workers and family. Post your own personal message, print out flyers and marketing materials, send reminder e-cards, and link to Facebook and Twitter, all from your ‘My Pie Sales’ page at www.mamaspies.org! We need pie sellers to help us meet our goal of 4,000 pies, so join us!
What is a Holiday Feast?
Our Holiday Feast is a monetary donation that goes directly to providing eight meals to a Mama’s Kitchen client. 100% of the price of each Holiday Feast is tax-deductible ($25).
What if I have other questions?
Give us a call at 619-233-6262 or email firstname.lastname@example.org. We’re happy to answer any questions you may have. Happy Thanksgiving!